We recommend that you schedule your shipment as soon as possible to ensure that your car is moved within the time frame which best meets your schedule. Usually, we are able to have a truck assigned and on its way to drop off your vehicle 1 to 7 days from the date the vehicle is first available for pick-up (after the funds have cleared). Up

Pricing your transport is determined by a few factors. The distance from the pick-up to the destination, vehicle size, and the level of service desired. These all play a part in how your vehicle is quoted. Up

There are two major factors in determining how long your vehicle transport will take for delivery. First is the distance between pick-up and delivery. Typically the longer the distance for the transport, the longer it will take the driver to deliver the vehicle. In addition to the distance, the number of stops the driver will have to make will also play a factor in the delivery time. Unexpected delays can be caused by traffic conditions, weather conditions, and roadway conditions; rare mechanical problems can also add time to the delivery. There are many State and Federal regulations that transport drivers must comply with. These regulations include restrictions on the amount of daily and weekly time the drivers can log as on duty and driving. Additionally the drivers are required to conduct daily truck safety inspections and do routine maintenance as needed. On average, a delivery of up to 500 miles will take 1 to 3 days; 1,000 miles will take 2 to 5 days; 2,000 miles will take 4 to 8 days; and coast to coast will range from 7 to 14 days with 10 days being close to the average. Please remember these are just estimated times for delivery. We will try to provide an accurate estimate of delivery as the truck assignment is made.. Up

Generally, an open carrier is similar to those you see transporting cars to and from dealerships. Vehicles that are transported in an open carrier are exposed to inclement weather and road conditions, but that is a less expensive alternative to an enclosed trailer. Enclosed carriers are covered; the vehicles in transit are not subjected to inclement weather or road conditions. Enclosed carriers are recommended for custom, exotic, or autos that have been especially cared for. Up

Exclusive Auto Imports goes above and beyond most other dealers and arranges for transportation of the vehicle if you do not want to deal with the hassle. We contract or recommend a few companies that we have had good experience with, but they are not affiliated with our company. For this reason, any shipping charges are to be dealt with between you and the shipping company. For your convenience, we have companies that accept all major credit cards as well as other forms of payment. In most cases, these companies allow you pay a deposit fee, and then the rest of the balance when they make the delivery if you do not feel comfortable paying in full when the car is picked up from our dealership. Generally, the remaining balance must be paid via cash, certified check, or money order (No credit card, checks, or any other form of payment will be accepted upon delivery). These details should be finalized between you and the shipping company before the car is picked up from our dealership. Up

Once you have decided on a shipping company you trust, the next step is to place your shipping order. Contact the shipping company and decide on what shipping conditions would suit your needs (i.e. enclosed vs. open trailer, date and address to be delivered, etc). For your convenience, Exclusive Auto Imports has every car ready to be shipped the day it is put up for sale unless stated otherwise. The customer service representative enters your shipping order and your transport is immediately assigned to the dispatch department. The dispatch department ensures that your vehicle is picked up timely and delivered safely. In most cases, E-mail notifications will keep you informed as to the status of your move or you will receive a phone call. The companies that we recommend will be available to you for status, updates, or for any questions that may arise. Again, our main goal at Exclusive Auto Imports is complete customer satisfaction and we are always willing to assist in setting up the transportation arrangements for our clients. Up

Once your order is placed and all paperwork submitted, the transport of your vehicle will be scheduled according to the available date you provide. After a truck has been assigned, you will receive an email with the estimated pickup date and time. The shipping companies generally instruct the drivers to call the customer 12 to 24 hours in advance of pick up or delivery to establish a more accurate estimated time of arrival and to work out specific directions. When the driver picks up your vehicle from our dealership, he will perform a detailed inspection of your vehicle on a shipping form called a bill of lading. When we release the vehicle, we need to sign this form along with the driver of the truck verifying the condition of the vehicle when it left our possession. The same bill of lading will be present on delivery so that you can re-inspect the car before the shipping company releases the car to you. This allows you to confirm if any damage has occurred to the vehicle from the time we shipped it to the time you received it. In the rare case that this does happen, the shipping company is usually responsible for the damage and will reimburse you for the repairs. Up

The companies that we use offer door-to-door service. They will deliver it to your home, your office, or any other place you desire. Keep in mind that these are large trucks and sometimes they need to deliver the vehicle to you in a nearby parking lot. This is due to the typically large size of the trucks and the inability to maneuver through many streets, and under low bridges, wires, and branches. Do not forget to inform the driver of any obstacles he might encounter while dropping off your vehicle. To decrease the risk of damage to your car, coordinate an agreeable location for the delivery with the transport company. Up

Yes. The companies that we use for our transporting needs are licensed, bonded, and insured. In most cases, they have adequate liability insurance and cargo insurance that will protect your vehicle up to the limit equal to the value of the vehicle. In the rare case that a vehicle is damaged in transit, standard insurance practices determine the value of your vehicle - just as if it were damaged in a traffic accident. For specific details regarding their levels of coverage, please contact the shipping company you choose directly. Up

We understand that large or heavy items, such as exhaust systems or aerodynamic parts, are expensive to ship. If you purchase aftermarket upgrades or OEM parts from us, we will ship them within the vehicle to save you the shipping fees on the individual parts. We prefer not to ship purchased items inside a vehicle, but we can do that if the client prefers this method. Generally, the shipping company does not insure items that are inside the car at the time of transport. Also, these items may shift around (forcefully at times) in the trunk or interior of the transported vehicle and become damaged or damage the vehicle. We will do our best to secure all parts to the best of our ability, but any items left in the vehicle are totally at the owner's personal risk. If you do decide to place objects inside the vehicle, we will pack them in the trunk area so they are out of sight. Up

We try to keep each customer well informed during the entire shipping process. We instruct the drivers to call the customer 12 to 24 hours in advance of pick up or delivery to establish a more accurate estimated time of arrival and to work out specific directions. We ask that you make yourself as available as possible. Please do not take off work or hang around your home until you speak with the driver; remember that sometime weather or traffic conditions can alter the original delivery plan. It is a good idea to stay in constant contact with the driver as the delivery time approaches. In the event you are not able to release or take possession of your vehicle, you may appoint anyone to do this task. We ask that you inform the shipper with the proper information for contact in this situation. Up